What Reply Does
Reply is a 24/7 AI voice receptionist that answers HVAC calls, books appointments into your calendar, records and transcribes every conversation, texts customers a confirmation, and works in both English and Spanish.
Built For How HVAC Actually Runs
Answers every inbound call — day, night, weekend, holiday — on your existing number. No voicemail, no hold music, no missed leads while your techs are in the field.
Checks your availability and books the job while the caller is on the line, then drops it onto your calendar / dispatch. A real appointment, not a callback promise.
Every call is recorded and transcribed into your dashboard, fully searchable. Review what was said and never lose the details of a lead.
Every booked customer gets an automatic text confirming the date, time, and your company name — cutting no-shows and building trust before the tech arrives.
Serves Spanish-speaking callers automatically, so you capture every job in your service area without hiring bilingual front-desk staff.
Recognizes urgent language — “no heat,” “no cooling,” “gas smell,” “water leak” — and handles it the way you tell it to, so true emergencies don't sit in a queue.