How Reply Works
Reply is an AI voice receptionist that answers your HVAC company's phone, books the job into your calendar, and texts the customer a confirmation — 24/7, on the number you already use. Setup takes about a day and needs no new hardware.
Three Steps to Never Miss a Call
Keep your existing business number — the one on your trucks, website, and Google profile. Using your carrier's call forwarding, point it to Reply: after-hours only, on overflow when your line is busy, or 24/7. No phone-system migration, no app for customers. The caller never knows they didn't reach your front desk.
Reply answers in seconds with your greeting and handles the call naturally: captures the name, address, phone, and the problem; recognizes urgent language like “no heat” or “gas smell” and follows your routing rules; checks your real availability and books the appointment while the caller is still on the line; texts a confirmation; and speaks English or Spanish automatically.
You finish a job (or wake up) to a clean record of every call: the booking on your calendar, a recording, a searchable transcript, and the customer's details. No voicemail roulette, no sticky notes, no leads slipping through.
What You Need to Go Live
No hardware, no contract, no IT project.
You keep it — nothing changes for your customers.
Forward your number and tell Reply your hours, service area, and booking rules.
Reply sounds like your company from the first call.
Ready to Stop Losing Jobs to Voicemail?
Start free and have Reply answering your HVAC calls 24/7.
Start free