AI Receptionist for HVAC Companies
Reply answers your phone 24/7, tells an emergency no-heat call from a routine tune-up, books the job into your calendar, and texts the customer a confirmation — in English or Spanish, from $150/mo with no contract.
Why HVAC Companies Miss Calls (and What It Costs)
HVAC is a field-first business. Your techs are on rooftops, in attics, and under houses — places phones don't get answered. The result: the average HVAC company misses around a quarter of its inbound calls, and far more during peak season when a heat wave or cold snap triples call volume in a day.
Each missed call is a missed booking, and in HVAC the stakes are high: a missed “my AC died” call in July can mean a lost $8,000+ system replacement, not just a service fee. Most callers won't leave a voicemail — they dial the next company in the search results.
What Reply Does for HVAC Specifically
Including the after-hours emergency calls that go straight to voicemail at most shops.
Captures the symptom, system type, and urgency the way your CSR would.
Recognizes “no heat,” “no cooling,” and “gas smell” and routes them per your rules.
A real appointment, on the line — not a callback promise.
Cuts no-shows and reassures the customer.
Covers your whole service area automatically.
Who Reply is for
Reply is built for owner-operated and small-to-midsize HVAC companies — the 1-to-20-tech shops that can't justify a $449+/month trade platform or a full-time after-hours dispatcher, but lose real money every week to voicemail. Single-truck operation? Reply catches jobs while you're in a crawlspace. Growing shop? It covers nights, weekends, and overflow without another payroll line.